Topics
Customer loyalty
Likelihood of previous customers returning to buy good or serivices from a business.
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Customers
Study Notes
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Customer Service - Introduction
Study Notes
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Benefits of Good Customer Service
Study Notes
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Improving Customer Service
Study Notes
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Customer Service (Revision Presentation)
Study Presentations
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Marketing - Customers and Consumers
Study Notes
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2017's worst customer service errors
12th December 2017
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Supermarkets to “demand” loyalty from their loyalty card holders!
17th January 2015
