Topics
Customer service
The ways in which a business meets the needs and wants of its customers.
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Customer Service | Should Online Retailers Ban Certain Customers?
13th August 2022
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Retrenchment at Frankie & Benny's
28th August 2016
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Training staff to meet customer expectations
23rd January 2017
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£7m is the Cost of Poor Quality for Bovis Homes
20th February 2017
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Customers
Study Notes
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Customer Service - Introduction
Study Notes
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Benefits of Good Customer Service
Study Notes
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Improving Customer Service
Study Notes
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Customer Service (Revision Presentation)
Study Presentations
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Marketing - Customers and Consumers
Study Notes
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2017's worst customer service errors
12th December 2017
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Are Free Returns Damaging the Returns from E-Commerce?
15th June 2016
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Empowerment and Customer Service at Pizza Express
17th February 2016
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The price of a hot water and lemon?
23rd January 2016
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In Search of Competitive Advantage - the Battle for Same-day Delivery
22nd November 2015
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Startups, Technological Change and the Fast Food Market
21st November 2015